Shipping policy

SHIPPING POLICY

Where we ship

We currently ship to all 50 U.S. states. International shipping is coming — drop your email at the bottom of the homepage and we'll let you know when your country opens up.

How fast we ship

Every bag is roasted fresh after you order. That means orders ship within 2–4 business days from our roastery, not from a warehouse shelf. Once it's out the door, standard shipping is 3–7 business days depending on your location.

You'll get a tracking number by email as soon as your order leaves us.

Shipping rates

- Standard U.S. shipping: calculated at checkout based on weight and destination

- Free standard shipping on orders over $50

Lost or damaged packages

If your order doesn't arrive within 14 business days of the tracking number being issued, email us at support@kintsugistrongcoffee.com and we'll either reship or refund — your call.

If the bag arrives damaged, send a photo within 7 days of delivery and we'll replace it free.

Address changes

We can change your shipping address only if the order hasn't shipped yet. Email us the order number + new address as soon as possible.

Questions

support@kintsugistrongcoffee.com

We reply within one business day.